Support
Questions about the app or a payment. Most answers are below; if yours isn't, write to us.
Contact us
Email [SUPPORT EMAIL], [SUPPORT HOURS]. Tell us the phone number or email you sign in with, and for a payment, the invoice number (it starts INV-) from Profile › Invoices.
I paid but my plan hasn’t changed
A Mobile Money payment can take a minute or two to be confirmed. The app checks with Paystack for you, and we check again every few minutes, so it usually sorts itself out. Open Profile › Invoices and tap the invoice to see where it stands. If it still says it’s waiting after an hour, email us with the invoice number.
It says I’ve used all my entries
Each plan allows a number of new entries per calendar month. Reading, editing and deleting entries always works; only adding new ones stops until the 1st of next month. A paid plan allows more.
My plan ended
A few days before a paid plan ends we send its renewal invoice. If it isn’t paid, the plan keeps working for 3 days after it ends, then you move back to Regular. Nothing is deleted; pay from Profile › Plans to go back up.
Entries I added offline aren’t on my other phone
Entries made without a connection wait on the phone you made them on and are sent when it’s back online. Open the app on that phone with data or Wi‑Fi on.
Your data
You can export everything or delete your account from Profile › Your data. See deleting your account and our privacy policy.